Frequently Asked Questions

 

How do I secure my date with you?

To secure your date with Lavender and Lace a 30% deposit is required with the final balance due 3 weeks before the event.

Can I reserve my date before I know what I want?

You can reserve your date with a deposit of £50, as long as your event is no less than 3 months away. However, once you have selected your styling requirements and 30% of the total invoice is more than the £50, then you will be required to pay the difference at this point. This will be taken off your final invoice.

Can you work to a budget?

Our ultimate aim is to always keep your budget in mind, so we try our upmost to put together a package that is affordable for you and suit your event perfectly.

Do you have a delivery and set up charge?

All the prices shown are inclusive of delivery, set up and collection within a 10 mile radius. Anything over this will be charged at 75p per mile.

 

Where do you deliver to?

Lavender and Lace offers its services all across the UK and will even style destination weddings.

Can we collect and set up items ourselves?

You are welcome to come and collect certain items we offer for hire, however, there are some items that are not included and require us to set them up at your venue.

 

When do you set up the venue?

If Lavender and Lace are styling your event, we usually set up the day before. However, we are flexible and if we can only access the venue the day of the event, then we will do the full set up in the morning. We will return the next morning to collect.

 

How long can I hire items for?

Lavender and Lace offers a 48 hour hire period. However, we are flexible and always aim to work around the clients needs. 

 

Can you dress my venue with items hired from another supplier?

Of course! If you have booked our set up only service, we are able to set up your venue, charging an hourly rate of £20 .

 

Do you provide flowers?

Lavender and Lace provides styling related artificial flowers only, for example for centrepieces, floral archway and backdrop , but can source fresh flowers from our trusted supplier on your behalf.

 

What happens if hired items are broken or go missing?

Any items which become broken or go missing will be charged back to the client at full cost price.

 

Do you accept instalments?

We require a 30% deposit at point of booking and as long as your final balance is paid no later than 3 weeks before your event and payments in between are affordable for you then we are happy for you to spread these payments. All we ask is that you notify us each time you make a payment so we can make a record of it.

 

Do you clear the event down?

If you have booked the full styling service we will clear down and pack away for you. If you have only booked a hire service and need help clearing your venue down we offer an hourly pack up fee from £20 per hour.

Do you have public liability insurance?

Yes, we are covered up to £2m (further details of our PLI policy are available upon request).

How soon before my event should I secure my date with you?

It is never too early to get in touch, although we would suggest at least having your venue booked.

 

If your questions have not been answered above, please feel free to contact us!

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© 2019 by Lavender and Lace Events